Refund Policy

Refund Policy

Cubber is not responsible of recharge for an incorrect mobile number or DTH account number.It is completely your responsibility and we are not obligable to make any refunds.

In case a transaction is performed for a service and the money has been charged to your card or bank account but there is a failure to complete this service within 24 hours, then you should inform us via email. Include all details regarding the transaction and the amount will be refunded.

All refunds will be credited in your closed wallet. You can trigger a request to Cubber wallet to transfer the amount from wallet back to source account. It will take 2-10 days for the completion of such request.

Note that Cubber never transfers your earned Commission/Offer Cashback/Referral Cashback/Promotional Commission in your bank account.

Customer return/replace policy in Cubber Mall

* Once the customer purchases a product from cubber mall, it can be returned a period of 7 days.

* In return policy, customer has to ship the product to seller’s address and the charges will be credited in cubber wallet once the seller receives the package.

However the products would not be accepted by seller if

  1. The products has been damaged
  2. If there is a change in the quality, quantity or other characteristics of the product
  3. If as per the seller, the product returned is not the product that was delivered
  4. Any other circumstances that the website and/or the seller may notify or deem appropriate

In case of returns/Exchange:

  1. Return/Exchange should be initiated within 7 days of order delivery.
  2. The tags on the product should be intact.
  3. The product should be unwashed, unused and in an undamaged condition.
  4. The item needs to be returned along with the original packaging.

Following situations may arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Product(s) was / were missing
  4. Wrong item was sent by the seller.
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