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FAQs

Recharge Failed/Pending/Processing

  • Please check that you are selecting the appropriate valid amount for the respective operator. If number is ported, make sure that you select circle/operator manually.
  • Recharges also fail due to issues/load at the operator’s end. We suggest that you wait for some time and retry later.

  • If the recharge fails and amount is deducted, Cubber refunds the entire amount of failed recharge back to your Cubber Wallet within 48 hrs.
  • If you have not paid through Cubber wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card.

  • If the recharge status shows ‘Pending’ then it might take 2 hrs for recharge to show as ‘Successful’. Please understand ‘Pending’ means Pending at operator’s end.
  • We advise you not to initiate a 2nd transaction in this case.

Recharge Successful but Service not received

  • The bill payment takes 3 days to be updated at the operator’s end.
  • In case of Recharge, please verify the plan whether you have received a special recharge benefit or not.
  • If not, then please login in your cubber account, go to contact us page and select category, click select in Order number and wright us your query. We will get back to you.

  • Kindly confirm the benefit by referring to recharge plan for respective operator and circle. In case of incorrect benefit(s), please get in touch with the operator.

Cash back/ Promocode issue

  • Please check the Terms & Conditions of Coupon Code.
  • If you are not satisfied, please share the "Screenshot" of the error message at Cubber/contact us page. We will get back to you.

  • After any successful transaction, the cash back takes 24 hrs to be credited to your Cubber Cash Wallet.
  • If it’s been more than that, you can contact us at Cubber/contact us page. We will get back to you.

Refund/Payment issue

  • If the recharge fails and amount is deducted, Cubber refunds the entire amount of failed recharge back to your Cubber Wallet within 48 hrs.
  • If you have not paid through Cubber wallet and it has been more than 48 hours since recharge failure, the bank will refund the amount within 3-10 working days in your bank account/card.

  • All bank refunds are credited back to your bank account within 3-10 working days.
  • If the amount is not credited in your account within this time frame then we request you to please check with your bank, along with your latest bank statement from the date of transaction

Other Issues

  • Kindly confirm the benefit by referring to recharge plan for respective operator and circle. In case of incorrect benefit(s), please get in touch with the operator.

  • For Deals & Coupons, please refer to related Terms & Conditions.

  • Please contact your Operator for further help with reverse recharge.

Electricity

  • Log in to Cubber and select the category Electricity for electricity bills and Gas for gas bills respectively.
  • Select the respective electricity board/provider from drop-down list.
  • Please enter your Consumer Number or ID // ‘Account Number’ as mentioned on your Electricity bill.
  • Press ‘Get Bill Amount’ to get your bill details, if provide by electricity provider. Verify the displayed bill details and proceed to pay the desired amount. Once the payment process is complete we will notify you with the status of your bill payment.
  • We will also send an SMS & Email confirmation about the status of your bill payment.
  • Please note that it may take up to 2 business days to process your bill payment by your Electricity provider.

  • Please check the bill sent to you by your Electricity provider.
  • Note that some Electricity boards also call it ‘Consumer Number’ or ‘Account Number’

  • We are working to bring all the Electricity Provider onboard. Please help/write us know your Electricity Provider so that we can take it on priority.

  • No, cancellation of bill payment is not allowed once bill has been paid.

  • The amount will be credited to the wallet if payment has failed within 48 hrs at max.
  • If paid through bank, this amount can be transferred to bank account/source by clicking on Refund to Bank option under order summary.

  • The electricity provider may take upto 2 working days to update the status after a successful transaction. Please note it.

  • Your bill typically is paid on the same day to your Electricity board. Yet, it may sometimes take upto 2 working days to reflect it in their system.

Online Recharge at cubber.in

  • All you need is a mobile application with internet connection. Our mobile app comes up with major platforms like android & iOS.
  • Just check out the app and choose the operator, fill in the customer ID also pay amount and continue watching your favourite shows.
  • You can make your payments through Credit Card, Debit Card, Net Banking or Cubber wallet. You can also choose the suitable plan and enjoy the offers. Need not worry! Enjoy!

Insurance premium payments

  • Yes you can. You just have to fill in the Policy number and Date of Birth while making the payments.

  • You’ll find the list of Insurer/Companies that are accepting CUBBER’s Premium in the ‘Select Operator’ drop down box on Insurance page.

  • We accepts Debit card , Credit Card, Net Banking & CUBBER Wallet.

  • By default the payments made are deducted from your CUBBER Wallet. In case your CUBBER wallet does not have any/enough money, you can either recharge it and pay, or pay directly using your credit/debit card.

  • Your invoice will be generated automatically in your CUBBER order summary. The invoice link will be available with the details of respective order in your order summary.

  • The Insurer’s database will be updated 48 hrs after a successful transaction. Kindly check it two days after you make the payment via CUBBER. In case it’s not reflecting after 48 hrs, please contact us with the respective order/transaction details.

  • Yes, you need to have a verified CUBBER account for paying Premium through CUBBER.

  • This is not applicable in case of Insurance Premiums.

  • CUBBER does not put restrictions on payment size for Insurance payment.

Payment Confirmation

  • It takes upto 3 working days to get the status updated with the Biller.

Recharge done on wrong number

  • To error is human. Kindly note that once a recharge is made, it cannot be reversed.
  • If your recharge is unsuccessful, please contact us with your transaction/order details.

Gas Bill

  • Log in to Cubber and select the category Gas for gas bills. Select the respective Board/operator from the drop down list.
  • Please enter your Consumer Number as mentioned on your Gas bill
  • Press ‘GET BILL AMOUNT’ to get your bill details. Verify the displayed bill details and proceed to pay the desired amount .
  • Once the payment process is complete we will notify you with the status of your bill payment. We will also notify you by a Push/SMS & Email regarding the status of your bill payment
  • Please note that it may take up to 2 business days to process your bill payment by your Gas Board

  • Please check the bill provided to you by your Gas Board Company.

  • In most of the Gas providers once you enter your Consumer Number or Consumer Account Number, we will fetch your bill details and display them for verification.
  • It is also available in the generated bill copy send to you by your Gas Provider Company.

  • No, cancellation of bill payment is not allowed once bill has been paid.

  • The amount will be credited to the wallet if payment has failed within 48 hrs at max.
  • If paid through bank, this amount can be transferred to bank account/source by clicking on Refund to Bank option under order summary.

  • The Gas Provider Company may take upto 2 working days to update the status after a successful transaction.

  • Your bill typically is paid on the same day to your pipeline Gas provider.
  • Yet, it may sometimes take upto 2 working days to reflect it in their system.

  • We are working best to bring all the Gas Provider Company onboard. Please help /write us know your Gas Provider Company so that we can take it on priority.

Refund / Payment issues

  • We are sorry about that. Please email us at care@cubber.in or call CUBBER customer care on +91 99099 18080 and we will get this sorted for you.

  • All refund to CUBBER are processed within 24 hours.
  • If your amount is not credited in your account within 7 working days, we request you to please email us at care@cubber.in or call CUBBER customer care on +91 99099 18080 with order number.

  • Cancellation policy differs from operator to operator. Please email us at care@cubber.in or call CUBBER customer care on +91 99099 18080, and we will sort this out for you.

  • Please update your KYC details to increase your wallet limit.

Unable to book ticket

  1. To get information on route/operator, click ‘Bus Ticket Booking’ in left side menu.
  2. Select origin, destination and date of journey. Now click on ‘search Buses’ to see all available buses and operators.

  • Please take a screen shot of the error message and share with us at care@cubber.in, we will get it sorted.

  • To know details about your boarding point, please contact the Operator. Operator details are mentioned in the ticket. In case you face a problem, you can contact CUBBER customer care.

Cashback Commission

  • You will get commission within 24 hour once your journey date passed.

  • Sorry, you will not get commission on service tax.

Event Ticket Booking/Cancellation/Refund

  • You can book tickets for the event through the option provided on the Cubber app. Just log in to the app, select ‘Events’, choose the event for which you want to book tickets and book the tickets through payments via Debit/credit card, Net-banking or with the balance of your Cubber Wallet.

  • The tickets for the events are non-refundable. In case you have any query regarding the event, please contact Cubber’s customer care at +91 9909918080 or mail us at care@cubber.in

  • In such a case, you can contact Cubber customer care at +91 9909918080 or email us at care@cubber.in We will see to it that your query is solved.

  • For events, Cubber only provides you an event Booking Number. You will get a fixed seat at the venue of the event.

Cubber Role In Event Ticket Booking

  • Cubber is only the facilitator of the event. It only sells the tickets for the event. Cubber has no role in managing the event.

Before booking

  • Yes you can. You need to make sure that the infant is below 24 months throughout the itinerary. Only one infant per adult ticket is allowed. For infants older than 24 months, a separate booking has to be made using a child fare.

  • An Electronic ticket is a paperless document which has a unique confirmation number which replaces the hassles of a paper ticket. This ticket is emailed to you when the booking is completed. You only need to carry a printout of this ticket and present it to the airline counter along with a valid photo ID when checking in for your flight.

  • A maximum of 9 tickets can be booked on Cubber. If you need to book more, you have to go through the entire booking process again.

  • Yes. An option for the same is available on the app.

  • You can see the cashback amount when you search the flight. And the same will be given to you once your trip is completed.

While booking

  • Please clear your cache and try again. If there still aren’t any flights, it may be because we can’t find any flights for that particular route or flights aren’t available for the dates that you have given.

  • Cubber have an option to use your frequent flier number while booking domestic flights. You have to select airlines name and enter your frequent flier number at the passenger details page.

  • Some airlines do not allow bookings for more than 4 passengers (adult+child). In such a case a new booking has to be done.

  • We are sorry for the inconvenience. You need not worry. We would suggest you to not book again as you would be charged twice. Please call our customer care, we will fix it for you.
  • In any case, you can call us on +91 9909918080 and we can fix this up immediately.

After booking

  • Cubber will send you an SMS and Email confirming the details of the booking.

  • No, you don’t need to confirm your tickets. If you want to do so, you can call our customer care at +91 9909918080 and confirm the transactions.

  • Cubber does not do seat-assigning. The airline assigns you a seat when you get your boarding pass. You can ask for a seat according to your liking based on the airline-rules vary and you may have to pay up to get a seat of your choice.

  • The E-ticket will be mailed to you with the Email ID that you provided at the time of booking.

  • You have to show your e-ticket confirmation and your E-ticket number at the check-in counter. They will issue you a boarding pass at that time.

  • Yes, you do. Some airports do not allow you entry inside the airport without a printout of the e-ticket.

  • If your tickets are lost or stolen, you need to contact us immediately. Generally, airlines will require you to purchase new replacement tickets at “today’s” fare, meaning the day’s current fare. We will help you to buy these tickets.

  • From you cubber order history, select your flight ticket order and download an invoice from there.

  • It depends on the airports you are travelling from and to in question.

Yes, you need to show your ID card cards during check-in for domestic flights within India. The following ID proofs are accepted by airlines in India-

  • Aadhar Card
  • Driving License
  • Passport
  • Voter ID

  • It depends on the airlines individual rules. Inquire with the airline or with us well before you are scheduled to depart.

  • Unfortunately, this is not possible. You need to initiate a new booking for your child.

  • In such a case, you need to call us and we’ll ask the airline if they will make the necessary changes. If this is not possible, you will be required to cancel and rebook the ticket.

  • You can print the ticket by visiting the Cubber app and requesting for a copy of the ticket to be either mailed to you or saved on your device through a PDF file.

  • You can visit the Cubber app and get all the details.

  • Yes you can. Just ensure that you are entering the correct passengers name while booking the ticket.

  • In case you need to cancel a ticket, you can give a request on the Cubber app. Once we get the confirmation from the airline, we will pass it on to you. For any other queries or doubts please feel free to contact our customer care at +91 9909918080 or email us at care@cubber.in.

General

  • When Cubber Customer shop with any of our listed Shopping Partners via our application/website, our Shopping Partners Confirms your Shopping Order and Cashback/Rewards, Cubber will give Cashback/ Rewards to the Customer.

  • We have listed all the shopping partners with category wise in Cubber, so you can go to the category of your choice and choose a shopping partner.

  • We have listed all the shopping offers with category wise in Cubber, If you already have a specific offer in mind, then you can simply type the name of the offer in the search panel and you can find special offers from our shopping partners.

  • You can earn Cashback/Rewards on every purchase made through Cubber. There is no limit on your earnings. The more you shop, the more you will earn.

  • No. You will not get any Cashback/Rewards if you visit & Shop with the shopping partners directly. We can only give Cashback/Rewards to our Customers who visit shopping partners via Cubber. Only then we receive commission from the shopping partner and we pass this on to the users as Cashback/Rewards.

  • We try to respond to support queries as soon as possible (usually within a few hours) but it may take upto 48 working hours to respond to your support query for shopping.

Order Tracking

  • When a customer visits a Shopping Partner via Cubber and place an order, the Shopping Partner sends us Orders List they received via Cubber to us within 1 to 3 days time. If the user order is there in the List, then we update his/her Shopping order to Pending with details like Cashback Amount, Approximate Payment Date etc. If your order status is Pending, it means your order is tracked from specific shopping Partner.

  • If your order status is Pending in cubber application, it means your order is tracked. All tracked transactions from shopping partners are visible on your order list of shopping section in cubber application. If you cannot find your shopping order within 24 - 48 hours from placing order then you can place your query from Contact us with your order invoice. Also you can directly send us mail with your order invoice copy and registered mobile number to care@cubber.in
  • Please Note that you must have to claim your missing shopping order within a 3 - 5 days after placing order from our shopping partners via Cubber, Otherwise Cubber is not liable to track your missing shopping order.

Status of a Cashback/Rewards Record can be "Pending" or "Approved" or "Cancelled". Find below what each status means.

  • Once your Order is tracked, we update your order record status to “Pending”. It does not guarantee Cashback/ Rewards payment yet.
  • When your shopping order is under process to give you Cubber Cashback/Rewards. Then Your Tracked Order Record status change to "Processing".
  • Shopping Partners validate all orders placed via cubber within 60-65 days after you place order and send us the final report confirming order. Then we pay you the Cashback/ Rewards from Cubber and change the Tracked Order Record status to "Approved". Then the Cashback/Rewards gets added to your Cubber Wallet.
  • If you cancel, return, replace or exchange all or any items of your order then your Order won't be eligible for Cashback/ Rewards payment from Cubber. Validation Report from our Shopping Partners each month confirms whether your order is eligible for Cashback/ Rewards payment or not. If your order is Rejected by the Shopping Partner for the Cashback/ Rewards, then we will update your tracked transaction to "Cancelled" state. Then Cubber Cashback/Rewards will not be add to your Cubber Wallet.
  • To get all benefits from Cubber like Cashback/Rewards from Shopping you must have to become a cubber prime member first then you will get Cashback/Rewards from Cubber Otherwise your shopping order remains same in Pending State and you can find special note attached with shopping order for become a cubber prime member. If you will not become a prime member after 30 days from payment approval date then your shopping order change status change to "Expired" and you will not get Cashback/Rewards for that shopping order. In this case customer can not liable to claim for that Shopping order’s Cashback/Rewards.

Tracking Missing

  • Yes it is possible. Usually it could be because of a human error while following “Cashback/Rewards Instructions” (link to cashback instructions) or a problem in your browser. One good example is your browser has Ad Blockers or extensions/ plug-ins that stop Retailers from tracking your orders.

  • If you think you followed all Cashback Instructions while visiting the shopping partner and all Terms while placing your order, but still don't see your shopping order with "Pending" status even after 48 hours, then please claim your shopping order to us using contact us form of cubber application. You can also send mail to us with attaching invoice copy of your order and cubber registered mobile number on care@cubber.in
  • Please Note that you must have to claim your missing shopping order within a 3 - 5 days after placing order from our shopping partners via Cubber, Otherwise Cubber is not liable to track your missing shopping order.

  • Once you sent us the Order Confirmation email or Invoice, we will inform to the shopping partner about your case and ask them to verify if you order had been placed via Cubber. If they confirm that your order had been placed via Cubber, then we will get payout for your transaction and then we can give Cashback/ Rewards to you.
  • Please note, we can only give Cashback/ Rewards if the Shoopping partner confirms that your order has been originated from cubber links and tracked on Cubber. If they say your order is not tracked on cubber, then we can not give Cashback/ Rewards. Because we don't receive any commission/ Referral fee for your order.
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